it is pitiful to possess to report that my many e-mails to Purchaser Relations haven't been answered as of thus far Oct 29, a complete deficiency of the most elementary courtesy towards an 84 several years previous To start with-Class passenger and Repeated Flier….
I recently flew an Embraer plane from Dallas to Tyler (flight 2746 on December 29th, 2015.) For the reason that Embraer is a little aircraft with minimal leg space, my knees ended up embedded within the seat back again before me, and it absolutely was triggering distress for me plus the passenger in that seat. I requested the stewardess (“Ellen) if I could shift towards the exit isle, the place there was additional space. After i asked she claimed: “We're going to complete counting heads ahead of we start out participating in musical chairs.†When she finished counting people, I went ahead and moved to one of two OPEN seats during the exit isle–I didn’t talk to her all over again as a result of her rude response the first time. Ellen came around the general public tackle procedure: “Did you progress into the exit isle? Go back to your seat.†I went back quickly. She continued on the PA: “There could be a $10,000 high-quality, and I am not going to pay it.
Many people realized out of your passengers that were expecting our airplane to reach for his or her return to Miami that as we camped in Miami, they were returned to resort rooms and supplied with meal and breakfast at no price! We be expecting payment equal in price for housing and foods to which you presented on the travellers that had to stay in Roatan due to mechanical issues with our flight.
Our flight from Greenville, SC to Dallas arrived in time but we have been required to remain from the plane on tarmac for nearly 90 minutes producing numerous to pass up connecting flights. AA screwed up all over again–nobody proud of being treated like cattle; you haven't appreciated your customers.
To this point you may have built us shed 24 several hours of our holiday vacation We work hard for day off get the job done and of the times have resulted in us achieving our location One Total Working day Later on. Not a happy purchaser and can unfold the term.
On Jan tenth 2014, we experienced a return flight from Miami to Seattle. This was a direct flight which ought to have been six.5 hrs. We boarded about thirty min late, only to listen to within the captain that we were being still looking ahead to gas and still didn't have affirmation regarding when, but that it might choose at the least 20 min to refuel. Ultimately right after 1 hour to the plane, we had refueled, only to hear that an armrest was broken and we were being looking forward to a fix. We were over the system for 1.5 hrs, just before choose-off. WHY, would you board travellers on that very long of a flight Right before refueling, In particular not acquiring an ETA to the gasoline?
( Ongoing from comment 191) Read More Here Additionally, we needed to choose A different working day of our journey to return towards the airport three times later on to acquire the car we had reserved. Once we arrived for our return flight to Charlotte on twelve/5/2015, we boarded flight 875, and considered one of our suitcases apparently under no circumstances manufactured it onto the plane and was left in Aruba. Once we boarded our connecting flight to Boston, I used to be checked in and produced to enter the jetway. Whilst I used to be heading on to the jetway, I had been advised I needed to return and hold out in opposition to the wall while some handed me by. I used to be told I necessary to “consolidate†my possessions. I had a wallet purse all over my neck from my system that steps three inches by five inches. I had been told I had to take it off my man or woman and area it inside a canvass bag I'd. Are you currently serious???? On board flight 1783, we had been approached by among the list of rudest stewardesses I've at any time encountered in my lifetime named Sheila. This airplane was different from one other planes we had been on, and our “extra room†seating evidently wouldn't let us to put our own products beneath the seat in front of us.
I wanted to vent my frustration with the baggage predicament using your airline. Almost everything else was great, however the way my baggage was dealt with would make me Assume two times before scheduling with AA again. I used to be billed $twenty five each way for one particular bag, not remaining informed my bag might be carried on for no demand. To add insult towards the $fifty billed, my bag was damaged on the outside upon staying returned to me.
After we boarded flight 556 in monte go bay these days we ended up the very first men and women within our part with the cabin and we found a backpack tucked powering row eight without having particular person any where that it belonged to . We pointed it out to a person having an AA uniform who gave the impression to be a passenger and he was fairly rude saying it belongs to an AA staff and clearly I need to have not been on this sort of plane just before. My spouse And that i experience quite not comfortable with this type of reaction from one of your workers!!
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My spouse is inside a nursing house with Alzheimer’s disease. American is Making the most of my unfortunate predicament by insisting I spend to transfer his miles to my account though I'm the 1 who is accuring the miles though searching with the Gain card. Shame on American Airlines. A technician can accomplish this by using a handful of strokes in minutes.
I'm astonished at the lack of customer service at American Airways. I used to be a flight attendant for thirty a long time and took good pleasure from the training I been given from American. On the current journey I viewed a passenger and agent argue about which 1 was ruder. There isn't any clear enforcement of grooming guidelines any place in the organization.
There was no gate Completely ready for us and we waited a hour just before one was Prepared. Which was not what we envisioned.
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